Arabic Speaking Customer Support Executive HE919365/RH
GRS are working on behalf of an international Forex Company based in central Limassol and are seeking an Arabic speaking Customer Support Executive to join this established broker. you will be joining a successful and continually developing company that offers advanced service to their clients and be part of a diverse and international team. With their core values based on commitment and respect and their Head office in Limassol, you will have the ability to work shifts with some of the most knowledgeable people in the Forex industry.
MAIN DUTIES AND RESPONSIBILITIES
- Effectively managing the company chats, E-mails and calls
- Identify and assess customer’s needs to achieve satisfaction
- Receive and handle inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Update CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Arabic languages, both verbal and written
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on a weekly rotating shift is a must
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, email@example.com quoting the above job reference or call +357 25 342 720 for further information.