Company/Organization Name: 

TalentMasters team of Executive Search Professionals specializes in bringing Talent and Business together. Our extensive International Market knowledge, latest trends in recruitment and executive search practice, combined with more than two decades of experience within different sectors and the love in what we do, secure successful career development.  TalentMasters reinforces the constant growth of every client's business through selecting and further developing its Human Capital. The need to entrust the selection of the ideal professional for the matching role meets the mission of our company.

Deadline of application: 
Thursday, March 21, 2019

One of our brand-new clients, an international fully regulated financial insitution, is expanding rapidly their local team in Cyprus and is currently seeking for a strong professional to fill the position of a Customer Care (Polish Speaker) based in Limassol, CY.

Please see below the main criteria for this role.

Key objectives of the role and responsibilities:

  • Maintain adequate knowledge of all internal software and systems;
  • Open customer accounts by recording required account information and maintaining customer records by updating account personal information;
  • Reply to inquiries via telephone, e-mail and live chat;
  • Resolve client’s technical issues with trading platforms (installation and setup);
  • Use available resources efficiently to assess the customer’s issue and recommend solutions;
  • Escalate unresolved issues to the appropriate company unit;
  • Record details of each customer interaction and any actions taken as well as follow up on any customer issues requiring additional research;
  • Communicate with direct supervisory of customer care and/or middle office team regarding status of issues;
  • Recommend potential products or services to management by collecting customer information and analysing customer needs;
  • Attend all Customer Care team meetings, as required;
  • Other responsibilities and duties imposed by supervisor;
Required Languages:
Salary Information: 
Required Qualifications/Skills: 

Required experience and main characteristics of our preferred candidate:

  • Proficiency in written and verbal English required, bilingual English/Polish, as well as communication skills preferred;
  • Excellent interpersonal skills;
  • Documentation, organizational and time management skills;
  • Strong analytical, problem solving and decision-making skills;
  • Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanour;
  • Ability to prioritize and integrate a proactive approach to assignments;
  • Ability to request assistance as needed, as well as strong technical aptitude with the ability to quickly learn and adjust to new systems;