Urdu-Speaking Customer Care Officer

(Limassol)

Reference Number: CCOUR1020

The position:

We are looking for a passionate and self-motivated professional to join our Customer Care Team in Limassol!

The main responsibilities of the position include:

• Dealing with clients’ inquiries via live chat, email and telephone
• Performing personal clientele analysis and taking actions as required
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Cooperating effectively with other departments as required
• Contributing to team effort by achieving targeted results

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Urdu speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required

Benefit from:

• Attractive remuneration package
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Limassol, Cyprus

Please visit our website www.xm.com/careers to submit your online application for this position.  

All applications will be treated with strict confidentiality!